I'm having trouble placing my order with the information presented on the product page. What can I do?

BIGkitchen's product experts stand ready to assist you with your purchases. While we aim to include as much product information in our item descriptions, we realize that additional information may be required to make an educated choice. You can contact us by clicking here or by phone at 813-254-6112.

How do I view my order and shipping information?

Placing your order online is quick and simple. After an order is placed you may view your order at any time by going here. Shipping information will be updated and available when you view your order. We will also update you with a tracking number for your shipment once available. Our system begins processing your order the instant the order is placed, and as a result cancellation of an order may not be possible. We will do our best to process these requests when it is possible but in the event it isn't, please see our return policy for other available options.

Why doesn't the color of my product match the picture I see on your website?

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate.

What is your warranty policy?

BIGkitchen warranties all products we sell for a period of 30 days from date of purchase when the product is used as it was designed and for the intended purpose. Many of our products also come with a manufacturer's warranty which are available during this 30 day window and beyond, and are included with your order when applicable.

Warning for California Customers

California's Proposition 65 entitles California consumers to special warnings for products identified to contain any of the listed chemicals.

California requires the following notice for Lead Crystal Glass:

Proposition 65 WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products or handling products made of leaded crystal will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. You may return this product for a full refund within 30 days of receipt, if you wish.

California requires the following notice for Ceramic Tableware:

Proposition 65 WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. You may return this product for a full refund within 30 days of receipt, if you wish.

California requires the following notice for Electrical Cords:

Proposition 65 WARNING: The wires of this product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling.  You may return this product for a full refund within 30 days of receipt, if you wish.

California requires the following notice for Items Containing BPA:

Proposition 65 WARNING: Consuming foods or beverages that have been kept or served in products containing BPA or handling products made with BPA will expose you to this substance, a chemical known to the State of California to cause birth defects or other reproductive harm. You may return this product for a full refund within 30 days of receipt, if you wish.