0 Items in CART $0.00
Home  >>  Frequently Asked Questions

Frequently Asked Questions

Customer Service


BigKitchen product experts stand ready to assist with your purchases. While we aim to include as much product information in our item descriptions we realize that additional information may be required to make an educated choice. You can contact us by eMail and by phone at 813-254-6112.

Ordering


Placing your order on line is quick and simple. After an order is placed you may log in and review your order at any time. Shipping information will be updated and available when you log in to view your order. We will also update you with a tracking number for your shipment once available. Our system begins processing your order the instant the order is placed, as a result cancellation of an order is not possible. Please see our return policy for other available options.

Colors


We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate.

Warranties


BigKitchen warranties all products we sell for a period of 30 days from date of purchase when the product is used as it was designed and for the intended purpose. Many of our products also come with a manufacturer's warranty which are available during this 30 day window and beyond and are included with your order when applicable.


Warning for California Customers

What is California Proposition 65 and how does it apply to the crystal items you buy?


Like most fine crystal glasses, some of our Riedel glassware is made using lead. In accordance with Proposition 65, we issue the following warning to our California customers: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."

What is California Proposition 65 and how does it apply to our products?


Our manufacturers test all of our dinnerware, glassware and other items used for serving food to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium. In accordance with Proposition 65, for glazes that meet FDA standards but exceed Prop 65, we issue the following warning to our California customers: "The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm." If the interior or pouring lip of a serving vessel is finished with a glaze that contains lead, we issue the following warning: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."